Terms & Conditions

Glamvelle (the website glamvelle.com, our API and our mobile app) is an online platform where customers find and book independent beauty artists (makeup, mehndi, hair and similar services) and rent outfits and jewellery from independent owners.

By creating an account or using Glamvelle you agree to these Terms and to our Privacy Policy. If you do not agree, please do not use Glamvelle.

• You must be at least 18 years old. If you are younger, a parent or guardian must make bookings for you.
• Give us true information and keep it up to date. One account per person.
• You log in with a one-time code we email to you. Keep your email account secure and never share your login code with anyone. Glamvelle staff will never ask for it.
• You are responsible for what happens on your account.

Glamvelle is a marketplace. We help customers, artists and rental owners find each other. Artists and owners are independent people or businesses. They are not Glamvelle employees, and the service or the item is provided by them, not by Glamvelle.

The exception is listings marked "Managed by Glamvelle". Those are Glamvelle's own services and items, and we are the provider.

We check profiles before they go live (see Security), but we cannot guarantee the quality, safety or availability of any service or item. Your booking or rental is an agreement between you and the artist or owner.

• A booking starts as a request. It is only confirmed when the artist accepts it. Artists may decline.
• Prices are set by the artist and shown before you book. Check the date, time, place and the services you chose.
• A studio visit shows the studio's full address only after the artist accepts. A home visit needs your area and address so the artist can come to you.
• You or the artist can cancel a booking that is still a request or accepted. Please cancel as early as you can. Repeated no-shows or last-minute cancellations may lead to a restriction on the account.
• You can review an artist only after a booking is completed. Reviews must be honest and about the service. We may hide reviews that break these terms.

For now you pay the artist or the rental owner directly, in the way you agree with them. Glamvelle does not collect booking or rental payments, and does not hold your money.

Because of this, we are not responsible for payment disagreements between you and an artist or owner, although we will try to help.

Glamvelle will never ask for your card details, PIN, or login code. The only payment we ask for is the commission described in section 7, and only artists on the Premium plan pay it.

• Owners list items with a price per day and a refundable deposit. Every new item, and any change to its title, description or condition notes, is checked by our team before customers see it.
• A rental starts as a request. The owner confirms it, hands the item over and marks it returned. You pay the owner directly.
• Return the item on time and in the condition you received it, apart from normal wear. The deposit is for damage, loss or late return. If the owner reports a problem, the rental is marked for review and our team may look into it.
• Owners must describe items honestly, keep them clean and list only items they own or are allowed to rent out.

To be listed you apply with your details and photos of both sides of your ID card. Our team reviews your application, portfolio, profile changes and every new service before they go public. Changing a service's name or category sends it back for review. We can approve, reject or suspend a profile or a service.

• Only upload your own work and your own photos. Keep your services, prices and availability accurate, and accept only bookings you can deliver.
• Customers' phone numbers and emails are not shared with you. You talk through Glamvelle's chat.

Plans. You can list on the Free plan or the Premium plan.

• Free: you list yourself and pay no commission. You keep 100% of what you earn.
• Premium (Glamvelle-assisted): we can set up your listing for you, or you do it yourself. You get the Verified badge and your profile and services are shown at the top of the listings. In return you pay Glamvelle 10% of the total price of every booking you complete.

How commission works on Premium:

• When you mark a booking complete, a commission invoice for 10% of the booking total is created and you are told.
• Pay it by Easypaisa to the number shown in your dashboard (+92 303 47 54 590), then upload a screenshot of the payment. We check it and mark the invoice paid.
• While a commission invoice is waiting for payment you cannot accept a new booking. You can still decline requests. Once you send the payment proof, or the invoice is paid or cancelled, you can accept bookings again.
• You may move from Free to Premium at any time. You may move from Premium back to Free one month after your profile was approved, once you have no unpaid commission. Going back to Free removes the automatic Verified badge and the top placement.
• Do not move a booking made through Glamvelle outside Glamvelle to avoid the commission. We may suspend accounts that do.
• If we change the commission rate we will tell you in advance, and a change only applies to bookings made after you were told.

You apply with your details and your ID card photos, and our team approves you. Each item you list is reviewed before customers can see it. You are responsible for the condition of your items, for confirming or declining requests promptly, and for handling deposits fairly.

Do not:

• use a false identity, or create accounts to avoid a restriction;
• harass, threaten or abuse anyone, or post hateful, sexual or illegal content;
• share other people's private information;
• try to share phone numbers, emails, links or social media handles in chat. We block these on purpose to keep bookings safe, and we may restrict people who keep trying;
• post misleading photos, fake reviews or spam;
• break the law, or use Glamvelle to offer anything illegal;
• scrape, attack or try to break into Glamvelle.

Chat is only between the two people on a booking or rental, and with Glamvelle support. We do not read chats routinely, but our team may look at a conversation to investigate a report or a dispute.

Sharing your location in a chat is optional and sent once. It is shown only to the other person while the booking is open. Afterwards the card stays in the chat without a position.

You keep ownership of the photos, videos, text and reviews you post. You allow Glamvelle to show them on the website, in the app and on our own social pages, to run and promote the service. You promise that you have the right to post them. We may remove content that breaks these terms.

Tell your artist about allergies and skin conditions before a service, and ask for a patch test if you need one. For a home visit, let someone you trust know the booking details. Read more on our Security and safety page.

We may suspend or remove accounts, listings, photos and reviews that break these terms or put people at risk. We may change, pause or stop parts of Glamvelle. We try to keep the service running but cannot promise it will always be available or error-free.

To the extent the law allows, Glamvelle is not responsible for what artists and owners do or fail to do, for the quality or safety of a service or item, for injuries, allergic reactions, loss or damage, or for indirect losses. Nothing in these terms limits responsibility that the law does not allow us to limit.

Where we are responsible to you, our total responsibility is limited to the commission or fees Glamvelle received from you for the booking in question.

We may update these terms. The date at the top shows when they last changed. If a change matters to you we will tell you by email or in the app. If you keep using Glamvelle after a change, you accept the new terms.

These terms are governed by the laws of Pakistan, and the courts of Lahore can hear disputes. Please contact us first so we can try to sort things out.

Questions about these terms: support@glamvelle.com or WhatsApp +92 303 47 54 590.