Questions, answered

Glamvelle is where you find trusted makeup, mehndi and hair artists for weddings, mehndis, parties and everyday beauty, and rent outfits and jewellery, all in one place. You see real portfolios, services and prices before you decide.

Pick a service or an artist, choose the date and time, and say whether you want a home visit or to go to their studio. Your request goes to the artist. When they accept it, the booking is confirmed and chat opens.

Glamvelle is free for customers. Each artist sets their own prices, and you see them before you book. There are no extra charges from us.

For now you pay your artist directly, in the way you agree with them. Glamvelle does not collect booking payments, and we will never ask for your card details or PIN. Online payments may come later.

A home visit means the artist comes to you, so we ask for your area and address. A studio visit means you go to the artist's studio or parlor. The studio's full address is shown only after the artist accepts your booking.

Yes. Chat opens as soon as the artist accepts your booking. To keep everyone safe, phone numbers, emails, links and social media handles can't be shared in chat.

Yes. You can cancel a booking that is still a request or has been accepted, from your Bookings page. Please cancel as early as you can so the artist can free up the time.

If you tap "Use my location", we sort services by distance and show a rounded distance like "5 km". Your exact position is never shown to artists, and it isn't saved in your account.

We serve Lahore, Karachi, Islamabad, Rawalpindi, Faisalabad, Gujranwala, Gujrat, Gojra, Kamoke and Sialkot. Choose your city when you book or apply: an artist or item is booked in the city it is in.

Yes, after your booking is completed. Reviews only come from real, completed bookings, and reviews that break our rules are hidden.

Create an account, then apply from the Join page with your details, your portfolio and photos of both sides of your ID card. Our team reviews it, and you can add services and photos once you are approved.

Joining is free. On the Free plan you list yourself and keep 100% of what you earn. On the Premium plan we can list you, give you the Verified badge and show you at the top of the listings, for a 10% commission on each completed booking.

Premium is the Glamvelle-assisted plan. You get the Verified badge, your profile and services shown at the top of the listings, and we can set up your services for you. In return you pay 10% of the total of every booking you complete.

Yes, on the Premium plan. Send your services, prices and photos to us on WhatsApp (+92 303 47 54 590) and we will add them. Or add them yourself after approval. Both work.

When you mark a booking complete, we create a commission invoice and tell you the amount. Pay it by Easypaisa to the number shown in your dashboard, then upload a screenshot. We check it and mark it paid.

While a commission invoice is waiting for payment, you can't accept new bookings. You can still decline requests. As soon as you send your payment proof, or the invoice is paid or cancelled, you can accept bookings again.

You can go from Free to Premium at any time. You can go from Premium back to Free one month after your profile was approved, once you have no unpaid commission.

Your ID photos are stored privately. Only authorised Glamvelle team members can open them, to verify you. They are never shown to customers or anyone else.

No. You and the customer talk in Glamvelle's chat, which opens once you accept a booking. This protects both sides.

Yes. A new service goes to our team and appears to customers once it is approved. We email and notify you either way, and if we can't approve it we tell you why. Changing a service's name or category sends it for review again. Changing the price or length does not.

Yes. Changes to your name, bio, photos and other public details are sent to our team and go live once approved, so customers always see checked information.

Choose an item and your dates, then send a request. The owner confirms it, hands the item over and marks it returned. You pay the owner directly: the rental fee, plus a refundable deposit.

A refundable amount set by the owner, to protect the item. You get it back when the item is returned on time and in the condition you received it.

Yes. Apply as a rental owner from the Join page. Once you are approved, add your items with photos, a daily price and a deposit. Each new item is reviewed before customers can see it.

The owner can report a problem when they mark the item returned. The rental is then marked for review and our team looks into it.

Every artist applies with ID photos, and our team reviews their portfolio before approving them. Profile changes, services, portfolio photos, rental items and rental photos are all reviewed too.

No. Customers, artists and owners never see each other's phone numbers or emails. You talk in Glamvelle's chat.

Yes. Besides the bell in the app and on the website, we email you when an artist accepts, declines or cancels your booking, when your booking is completed, and when a rental is confirmed, picked up, returned or cancelled. Artists and owners are emailed about new requests and reviews. Check your spam folder if you don't see them.

Check your spam or promotions folder, and make sure the email address is right. You can ask for a new code after a short wait (the page shows a countdown). Still stuck? Chat with us or email support@glamvelle.com.

Use the chat button on any page, WhatsApp us on +92 303 47 54 590, or email support@glamvelle.com.

Email support@glamvelle.com from the address on your account and we will help. Our Privacy Policy explains what we keep and for how long.

Tell us right away through the chat button, WhatsApp or email, with the booking or profile involved. Our team looks into reports and can restrict accounts that break the rules.